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Multilingual support chats

Multilingual customer service conversations (6 years)

Named sources by kind

50%
25%
25%
  • Tickets2 of 4 sources
  • Chat1 of 4 sources
  • Records & tables1 of 4 sources

What’s inside

TicketsChatRecords & tablesCode
ZendeskGorgiasIntercomShopify
3.4M conversationsVolume
6 years (2019–2025)Time span
Customer service outsourcing · 200+ employeesCompany profile
Ready nowAvailability

Calls & conversations in Retail & e-commerce

Customer service outsourcing · 200+ employees · 6 years · 3.4M conversations

Sourced by the SellYourAIData team

We work directly with the owner. Their name stays private until both sides agree.

  • Full inventory ready

    The owner has shared a file-level inventory, so we can send you the schema and samples quickly.

  • Owner-provided, as-is

    We don’t de-identify or alter data. The owner is responsible for its privacy and legal compliance.

  • Owner-approved licence

    The owner signs off on each buyer, scope and term in writing.

3.4M resolved chat and email conversations in six languages from an e-commerce outsourcing provider

Resolved customer service conversations handled for consumer retail brands, with resolution codes, CSAT scores and agent macros. Covers order status, returns, payments and product questions in English, Spanish, Portuguese, French, German and Italian. Suited to support agent training and evaluation with real outcome labels.

What’s inside

MK-10424/
3.4M resolved conversationsChat
Resolution codes and CSAT on 71%Code
1,900 agent macrosRecords & tables
Formats
JSONL
Labels
Yes
Personal data
Moderate

From the owner’s inventory. Exact files and schema come with the sample.

Stack

ZendeskZendeskGorgiasGorgiasIntercomIntercomShopifyShopify

Good for

AI agentsFine-tuningEvaluation / benchmarks

Listing checks

5 of 6 stated by the owner in writing. The rest are settled before any licence or delivery.

  • File-level inventory from the ownerConfirmed.
  • SampleAvailable now under NDA.
  • RightsConfirmed in writing by the owner.
  • Personal data level statedModerate personal data, as stated by the owner.
  • Volume and time span statedConfirmed.

The details

Type of data
Calls & conversations
Sector
Retail & e-commerce · Customer service outsourcing
Origin
Company operations
Team size
200+ people
Years of records
2019 to 2025
Data size
100 GB-1 TB
Formats
JSONL
Data types
Text
Labels
Yes
Personal data
Moderate
Personal data handling
Owner removes personal data before delivery
Rights
Confirmed in writing
Sample
Available under NDA
Still growing
Yes
Regions
Europe, Latin America, North America
Languages
English, Spanish, Portuguese, French, German, Italian

Details are as stated by the owner. SellYourAIData does not verify, review or alter data; the owner is responsible for it.

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